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How to set up a regular ringtone instead of Music on hold

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To replace the music on hold played in a queue during waiting periods you can:

1. Set a regular ringtone in queue instead of playing music on hold by activating the following parameter:

 QUEUE_PARAMS=rR (ring instead of playing MOH). See https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue

Access each queue for which you want to replace music on hold with the regular ringtone from PBX / Inbound routes / Edit route and fill in the parameter in the Variables field

2. Alternatively, you can request at to replace music on hold at PBX level by overriding it with a ringtone for all PBX queues.


Available in other languages: RO

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