How to set up Queue Fallback if the default queue is not responding¶

See also:

• How to set up Queue fallback in IVR

Steps to follow in order to set a CallQueue Fallback so as to avoid receiving calls on a phone number (Inbound routes) with an unavailable destination:

1. Access the route you need: PBX / Inbound routes / Edit route¶

2. Display the form in advanced mode¶

3. Fill in the field Queue Fallback with the queue name of the redirected call¶

4. Fill in in section Variables:¶

• CALLQUEUE_FALLBACK_TIMEOUT=n, where n=the number of seconds after the call is redirected to the Queue Fallback

5. Click on Update route¶

This setting is useful when the Inbound Route is User or Queue type with a small amount of members.

Available in other languages: RO