Default value for outbound minutes limit

The outbound_minutes_limit is defined at PBX level; the variable limits the minutes spent by agents.

outbound_minutes_limit: 2500 (default value)

The default value of outbound_minutes_limit can be customized according to business needs.

Please note! Once this limit is reached, Outbound Calls will be restricted. The following message will be played:

Steps to follow in order to customize the parameter:

1. Access Settings/Parameters

2. Select the following variables from the list and define the proper values:

  • outbound_minutes_limit: the number of provided minutes
  • outbound_minutes_start_day: the calendar day to reset this limit

3. Save the defined values:

Available in other languages: RO

Go to top