While1 Voice PBX

While1 Voice platform is the integrated solution for office & e-commerce telephony developed by While1 Software. The aim is to provide clients with a professional solution that will enhance the quality of interaction with their customers; also, the productivity and efficiency of the employees.

While1 Voice enables full automation of incoming and outgoing calls, which will be automatically distributed to agents or departments. In order to receive and make calls, users must use computer-installed software and headphones with microphone.

When performing the platform's basic settings, it is recommended to keep this Checklist at hand and review it periodically to streamline the setup process. The checklist covers the steps related to third party applications, as well.

User's Manual

Useful Links (frequently used)

Caller ID

Developer Tools


GDPR Compliance Support


General notions and basic setups

Permissions and Restriction

Inbound Calls

Outbound Calls

Missed calls recovery

Integration of mobile phones to PBX

Reports and Monitoring

Sound files and Music Settings

Special Setups

GDPR compliance

Technical Support Incidents

Available in other languages: RO

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