PBX sound files¶
1. Recording format¶
Sound files are recorded in a WAV, Mono, 8kHz, 16 bits format
2. Sound files (the name of the audio files must be as follows)¶
Welcome to My Company!
This conversation is being recorded. Your continued participation in this call serves as your express consent to be recorded.
Please wait while we connect your call to the next available agent.
Please stay on the line, your call will be answered in the order it was received.
We're sorry, all of our agents are busy at this time. We have registered your call and we will contact you as soon as possible. Thank you!
Thank you for calling. Our offices are currently closed for the day. We have registered your call and we will contact you as soon as possible. Thank you!
You can also contact us by email.
Thank you! Goodbye.
This call may be recorded. To accept, press 1, otherwise press 9.
We are commited to providing the best service for all of our customers, therefore this call may be recorded. Press 1 to accept this recording. [PAUSE longer than usual]. The call will continue without being recorded.
_Hello, this is a call from… _
To replay the message ...
To return to the previous menu ...
You didn't choose a valid option. Please select a valid option.
You didn't choose a valid option. Thank you for calling. Goodbye!
_Please leave your message after the tone. When done, please hang up.
Vă rugăm sa lăsați mesajul dumneavoastră după ton. Cand ați terminat vă rugăm să inchideți _
We're sorry, that's not a valid option. Please try again.
2.3. Apăsarea tastelor¶
Press (key) 0
Press (key) 1
Press (key) 2
Press (key) 3
Press (key) 4
APress (key) 5
Press (key) 6
Press (key) 7
Press (key) 8
Press (key) 9
Press (key) star
Press hash or pound key.
2.4. Departments (Optional) - recommended naming for audio files: ivr_name_department¶
For Sales, ...
For Support, ...
For Accounting, ...
To open a new ticket ...
To report a critical event, ...
To leave a voicemail, ...
2.5. Available in other languages (Optional) - recommended naming for audio files: ivr_for_language¶
For English press 1
Pour Francais touche 2
Pentru limba Română apăsați (tasta) 3
Available in other languages: RO
Go to top