PBX sound files¶

1. Recording format¶

Sound files are recorded in a WAV, Mono, 8kHz, 16 bits format

2. Sound files (the name of the audio files must be as follows)¶

2.1. Announcements¶

• welcome
  Welcome to My Company!

• we_are_recording
  This conversation is being recorded. Your continued participation in this call serves as your express consent to be recorded.

• enter_queue
  Please wait while we connect your call to the next available agent.

• hold_the_line
  Please stay on the line, your call will be answered in the order it was received.

• all_ops_are_busy
  We're sorry, all of our agents are busy at this time. We have registered your call and we will contact you as soon as possible. Thank you!

• closed
  Thank you for calling. Our offices are currently closed for the day. We have registered your call and we will contact you as soon as possible. Thank you!

• contact_us_by_email
  You can also contact us by email.

• thankyou_goodbye
  Thank you! Goodbye.

• recording_consent_yes_no
  This call may be recorded. To accept, press 1, otherwise press 9.

• recording_consent_yes
  We are commited to providing the best service for all of our customers, therefore this call may be recorded. Press 1 to accept this recording. [PAUSE longer than usual]. The call will continue without being recorded.

• outbound_welcome
  _Hello, this is a call from… _

2.2. Utile¶

• replay
  To replay the message ...

• return
  To return to the previous menu ...

• invalid_retry
  You didn't choose a valid option. Please select a valid option.

• invalid_end
  You didn't choose a valid option. Thank you for calling. Goodbye!

• vm-intro
  _Please leave your message after the tone. When done, please hang up.
  Vă rugăm sa lăsați mesajul dumneavoastră după ton. Cand ați terminat vă rugăm să inchideți _

• invalid
  We're sorry, that's not a valid option. Please try again.

• auth-thankyou
  Thank you!

2.3. Apăsarea tastelor¶

• press_0
  Press (key) 0

• press_1
  Press (key) 1

• press_2
  Press (key) 2

• press_3
  Press (key) 3

• press_4
  Press (key) 4

• press_5
  APress (key) 5

• press_6
  Press (key) 6

• press_7
  Press (key) 7

• press_8
  Press (key) 8

• press_9
  Press (key) 9

• press_star
  Press (key) star

• press_hash
  Press hash or pound key.

2.4. Departments (Optional) - recommended naming for audio files: ivr_name_department¶

• ivr_sales
  For Sales, ...

• ivr_support
  For Support, ...

• ivr_accounting
  For Accounting, ...

• ivr_helpdesk
  To open a new ticket ...

• ivr_critical
  To report a critical event, ...

• ivr_voicemail
  To leave a voicemail, ...

2.5. Available in other languages (Optional) - recommended naming for audio files: ivr_for_language¶

• ivr_for_english
  For English press 1

• ivr_for_french
  Pour Francais touche 2

• ivr_for_romanian
  Pentru limba Română apăsați (tasta) 3

3. IVR¶

IVR call flow diagram

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Available in other languages: RO