PBX sound files¶
1. Recording format¶
Sound files are recorded in a WAV, Mono, 8kHz, 16 bits format
2. Sound files (the name of the audio files must be as follows)¶
2.1. Announcements¶
- welcome
Welcome to My Company!
- we_are_recording
This conversation is being recorded. Your continued participation in this call serves as your express consent to be recorded.
- enter_queue
Please wait while we connect your call to the next available agent.
- hold_the_line
Please stay on the line, your call will be answered in the order it was received.
- all_ops_are_busy
We're sorry, all of our agents are busy at this time. We have registered your call and we will contact you as soon as possible. Thank you!
- closed
Thank you for calling. Our offices are currently closed for the day. We have registered your call and we will contact you as soon as possible. Thank you!
- contact_us_by_email
You can also contact us by email.
- thankyou_goodbye
Thank you! Goodbye.
- recording_consent_yes_no
This call may be recorded. To accept, press 1, otherwise press 9.
- recording_consent_yes
We are commited to providing the best service for all of our customers, therefore this call may be recorded. Press 1 to accept this recording. [PAUSE longer than usual]. The call will continue without being recorded.
- outbound_welcome
_Hello, this is a call from… _
2.2. Utile¶
- replay
To replay the message ...
- return
To return to the previous menu ...
- invalid_retry
You didn't choose a valid option. Please select a valid option.
- invalid_end
You didn't choose a valid option. Thank you for calling. Goodbye!
- vm-intro
_Please leave your message after the tone. When done, please hang up.
Vă rugăm sa lăsați mesajul dumneavoastră după ton. Cand ați terminat vă rugăm să inchideți _
- invalid
We're sorry, that's not a valid option. Please try again.
- auth-thankyou
Thank you!
2.3. Apăsarea tastelor¶
- press_0
Press (key) 0
- press_1
Press (key) 1
- press_2
Press (key) 2
- press_3
Press (key) 3
- press_4
Press (key) 4
- press_5
APress (key) 5
- press_6
Press (key) 6
- press_7
Press (key) 7
- press_8
Press (key) 8
- press_9
Press (key) 9
- press_star
Press (key) star
- press_hash
Press hash or pound key.
2.4. Departments (Optional) - recommended naming for audio files: ivr_name_department¶
- ivr_sales
For Sales, ...
- ivr_support
For Support, ...
- ivr_accounting
For Accounting, ...
- ivr_helpdesk
To open a new ticket ...
- ivr_critical
To report a critical event, ...
- ivr_voicemail
To leave a voicemail, ...
2.5. Available in other languages (Optional) - recommended naming for audio files: ivr_for_language¶
- ivr_for_english
For English press 1
- ivr_for_french
Pour Francais touche 2
- ivr_for_romanian
Pentru limba Română apăsați (tasta) 3
Best practice: to have sounds recorded for keys separated by departments, in case you later want to assign another department to another key.
Using & you will be able to add 2 sounds for an IVR branch, e.g.: department selection.
For example by adding the name ivr_sales&press_1 to sound files in IVR the result will be: For Sales Press (key) 1
3. Use of sound files in IVR¶
Available in other languages: RO
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