Index by date
30 May 2023
29 May 2023
26 April 2023
24 April 2023
11 April 2023
07 April 2023
05 April 2023
29 March 2023
13 March 2023
26 October 2022
26 August 2022
20 June 2022
07 June 2022
02 June 2022
31 May 2022
27 May 2022
24 May 2022
- Call Recordings Retention Period
- CDR Purge settings
- Configure explicit consent for call recording
- CRM Purge settings
- Data Management
- FAQ
- How to disable automatic call recording
- Purge CDR data
- Purge CRM data
16 May 2022
20 April 2022
11 April 2022
08 March 2022
28 February 2022
25 February 2022
17 February 2022
14 February 2022
06 December 2021
03 December 2021
25 November 2021
24 November 2021
04 November 2021
03 November 2021
02 November 2021
27 October 2021
19 October 2021
12 October 2021
08 October 2021
06 October 2021
04 October 2021
29 September 2021
23 September 2021
13 September 2021
09 August 2021
14 June 2021
- Setting up Zoiper for Android devices
- Setting up Zoiper for iOS devices
- Zoiper 5xx - add account While1 Voice PBX
11 June 2021
- Confirm IP address
- Emails sent by PBX are not received
- How can I send SMS using While1 Voice
- How do I set up the regular ringtone instead of Music on hold
- How to create a dedicated queue for an user
- How to deactivate override function of the Outbound number for Inbound number initially used by the client
- How to limit the duration of outgoing calls
- How to set the same identity for all outbound calls
- IP Confirmation by the Users
- Managing the IP Whitelist by the PBX Admin
- Sending data in Google Analytics
- SQL - Data retrieval CDR
- The softphone is set up on users’ mobiles but it is not working
- Transferring a call to a user's dedicated queue
09 June 2021
11 May 2021
06 May 2021
- How to associate extensions to mobile phone numbers
- How to set the outbound number according to its project using dialing codes
12 March 2021
03 March 2021
08 January 2021
- Zoiper 3xx - add account While1 Voice PBX
- Zoiper 3xx - headphones setup USB
- Zoiper 5xx - headphones setup USB
06 January 2021
- How can an unanswered call be returned to the agent who initiated the Attended transfer
- How to take a call or transfer with priority a call waiting in a queue
04 January 2021
22 December 2020
- Caller ID Pop-up
- How to check the current status of GUI access
- While1 Voice Notifier extension for Google Chrome
26 November 2020
13 November 2020
02 November 2020
- Caller Data Retrieval
- Extragere informatii din CRM-uri third party
- Infotmation Retreival from third party CRMs
01 October 2020
23 September 2020
31 August 2020
24 August 2020
- How to create an automated outbound campaign
- How to deactivate Inbound Calls per IP on phones (Yealink or Zoiper)
- How to divert calls to an alternative destination outside working hours
- How to make a transfer if the Softphone doesn't allow this option
- How to sumbit a support ticket correctly
- I receive calls but I can’t make calls
- Personal Data Deletion
- When should I restart PBX
21 August 2020
- Custom reports
- Email address is set up but I don't receive the missed call alerts
- How can an user receive internal calls on their extension and on mobile phone simultaneously
- How do I set messages played in queues or contexts in various languages
- How to assign a dedicated external number to each department
- How to associate a dedicated user to a caller
- How to change the message played outside working hours (closed)
- How to create a report on abandoned calls
- How to enable automated callback retries
- How to hide identity for outbound calls
- How to listen to recorded calls
- How to take all calls in a queue only on mobile phones
- How to verify the number of inbound calls an user had in a given time
- How to view a report on missed calls
- How to view the number of rejected calls an user had in a given time
- I cannot view user status statistics
- Missed calls
- Missed calls alert setup via email
- Override all queues destination with mobile numbers
20 August 2020
- Blacklist
- Default value for outbound minutes limit
- How do I choose the right call distribution strategy
- How to allow callers to make a straight call to an extension number
- How to create a dedicated inbound route for a user
- How to restrict an outbound route to a user
- Queues
- Special numbers and available services
- Users status setup
19 August 2020
- How to pay online with a debit card
- On Premise Install Requirements
- PBX Updates
- Remote support
- Support
18 August 2020
- Application modules
- CRM
- Custom schedule
- General settings
- Queue reports
- Schedule
- Service level
- Weekdays schedule
06 August 2020
03 August 2020
31 July 2020
30 July 2020
09 July 2020
04 May 2020
24 February 2020
21 February 2020
19 February 2020
11 December 2019
10 December 2019
04 October 2019
02 September 2019
30 August 2019
29 August 2019
27 August 2019
22 August 2019
21 August 2019
20 August 2019
- Activity log
- Call queue
- Conferences
- Contacts light
- Display the phone number by the traffic source
- Linking calls with leadsorders
19 August 2019
16 August 2019
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