Caller-side settings¶

The control of the calls regarding entering or exiting queues can be done depending on the availability of the queue members.
Their availability is determined by their status; (e.g.: inuse, penalty, wrapup etc.)

• joinempty = decide if whether a caller can enter a queue with no member or not.
  Choose from the below options:
  yes = callers can join a queue with no members or only unavailable members (e.g..: members with in use devices are considered unavailable)
  no = callers cannot join a queue with no members; in this case, the status of all queue members will be checked before allowing the call to be queued and it will enter the queue only if at least 1 member has a status that does not qualify as unavailable
  unavailable/unknown = default value, no permission specified
  unavailable/unknown/paused

• leavewhenempty = decide if you remove callers from the queue when new callers cannot join, set this setting to one of the same choices for ‘joinempty’
  Choose from the below options:
  yes = allow the callers to be removed from the queue in case new callers appear and cannot enter
  no = to not remove callers from queue
  unavailable/unknown = default value, no permission specified
  unavailable/unknown/paused