How to divert calls to an alternative destination outside working hours

Steps to follow in order to divert calls from a route such as Queue/Context outside working hours to another route:

1. There needs to be a schedule related to the Inbound Route that you want to divert calls for

2. The schedule of the route should be longer than the Project related to the Inbound Route

3. Set the alternative destination for where the calls are diverted outside working hours

  • 08:00 - 16:30 time range is set as working hours for the Project
  • In 16:30 - 22:00 time range you wish to send calls to another destination than the original Inbound Route related to the Project
  • 08:00 - 22:00 time range needs to be set up as a schedule for the original route (Settings / Schedule)

  • Set the alternative destination where the calls will be diverted between 16:30 - 22:00 time frame
    (PBX / Inbound routes)

Available in other languages: RO

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