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Missed calls alert setup via email

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A missed call is the one that wasn't answered by an agent/user.
In order to receive email notifications on missed calls, it is necessary to fill out the email address in Project's settings or to every Inbound route.

How to set up missed calls email notifications:

1. Project-related Setup

If a project related email address is set up, it applies also to the Inbound routes associated to the Project, except for those who already have an Inbound route address.
In order to enable the setup, fill in the field "Email" address/es to which the alert will be sent (if there are multiple addresses, they are listed without spaces between them, with semicolon).

2. Inbound route- related Setup

If an Inbound route related email address is set, the setting will apply strictly to that Inbound route.
In order to enable the setup, fill in the field "Email" address/es to which the alert will be sent (if there are multiple addresses, they are listed without spaces between them, with semicolon).

In order to receive missed calls alerts via email, the call must reach the queue, that is after the message Please hold the line, we will take your calls in a moment (enter_queue) being played.
Missed calls can be viewed in section Reports/Call Detail Records by using filters such as IN + NO ANSWER.


Available in other languages: RO

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