Transferring a call to a user's dedicated queue

See also:

Steps to follow in order for the transferred calls to reach the queue assigned to the user:

1. In section PBX/Users/Edit User check:

Create a dedicated Queue for this user: Check (transferred calls to user's queue)

Transferred Call Workflow:
  • Transferred calls will be forwarded to the dedicated queue of the user (instead of the extension)
  • The caller will hear the notification Music On Hold until the call is answered
  • If the User is not available (offline), the call will return to the one that transferred it

2. Ask for constant activation by submitting a ticket to :

define('BLIND_TRANSFER_USE_DEDICATED_QUEUE', true); // transfer user calls to dedicated queue?

Available in other languages: RO

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